Patient Information

Make a booking

  • Online: These can be made through the Book Now button.
  • Phone:  Please contact one of our friendly staff to make an appointment directly on (08) 9758 1226

Walk-ins and new patients

Walk-ins and new patients are welcome and if an appointment is available we would be more than happy to accommodate you immediately or book an appointment for you as soon as available. You will be required to fill in your details with your Medicare details please have these with you.

After Hours Care

For after hours care, please visit Augusta Hospital, Donovan Street, Augusta. You can call them on 9758 3222, they are open 24 hours a day.

Practice fees

Fee structure

A private fee will apply to all patients between the ages of 16 and 65. Children under the age of 16 years and patients over 65 with a current Pensioner Card will continue to be bulk billed. Reduced fees will be offered to patients with a current Centrelink concession card. It is your responsibility to ensure any concession cards and Medicare card details are current in our system. Any concession cards which do not have a current date of validity will not be eligible for discount. If this will create hardship please discuss with your GP.


First Visits – PRIVATELY BILLED (Applies to ALL new patients)
Standard Consult  $90.00             Medicare Rebate $41.40
Long Consult $150.00                  Medicare Rebate $80.10
Extended Consult $210.00          Medicare Rebate $118.00          

Private Fees
Standard Consult  $85.00             Medicare Rebate $41.40
Long Consult $145.00                  Medicare Rebate $80.10
Extended Consult $205.00          Medicare Rebate $118.00         

Bulk Billing
Patients under 16 years old will be Bulk Billed
Pensioners over 65 years of age will be Bulk Billed
Department of Veteran Affairs will be Bulk Billed

Discounted Private Fees
Health Care Card Holders, Pensioners under the age of 65 and Commonwealth Senior Card Holders will be given a discounted private fee

Standard Consult  $65.00             Medicare Rebate $41.40
Long Consult $120.00                  Medicare Rebate $80.10
Extended Consult $175.00          Medicare Rebate $118.00          

Repeat Prescriptions
$20.00 (7 days’ notice required) – please be aware some prescriptions may require an appointment which will be advised by your doctor

Referral Renewal
$20 (7 days’ notice is required) ) – please be aware some referrals may require an appointment which will be advised by your doctor

Non Attendance Fees or Late Cancellation of Appointments
Standard Consult  $50.00           
Long Consult $75.00        

Please note:

  • Additional fees apply for other services such as pregnancy tests, ECG and vaccinations.
  • A private account will apply and is payable on the day of service.
  • We accept Cash, Eftpos & Credit Card as payment.
  • Your Medicare rebate can be deposited back into your bank account using EFTPOS on the same day.
  • Children under 16, Pensioner and DVA Gold Cards Holders over 65 are Bulk Billed.
  • Discounts apply for Healthcare Card Holder’s, Pensioners/DVA White cards over 16 and under 65 and Commonwealth Seniors Cards – Cards must be up to date to claim the discount. This applies to patients of the practice only.
  • Visiting patients will be charged full fees and no concession.

Workers Compensation consults: 

  • A private account will apply until liability is accepted by the employer or insurance company and a claim number is provided.

Information for Patients

How do I order a script from my doctor without seeing them?

If you unable to come into the practice and would like to order a script you can organise a Telehealth appointment. Augusta Clinic are now able to provide E-Scripts, where a GP can send a script token to your phone and you can use it at a pharmacy. Paper scripts are still available if you wish however, if you are unable to collect the script yourself, we require consent from yourself (the patient) authorising the nominated person to collect the script. There are particular types of scripts that will only be provided when seeing the doctor and cannot be ordered without seeing them. It is recommended that you call reception prior to coming in to collect your script to ensure it is ready.

What do I do if I have a complaint or give feedback?

If an unforeseen circumstance arises and you are not happy with the service at Augusta Clinic we would greatly appreciate your feedback so we can improve our service for your benefit. You may call and speak to the Practice Manager, send a letter or email addressed to the Practice Manager or request a client complaint form, which can be completed and returned to the Practice Manager. They will investigate the matter and provide you with feedback. If you wish the matter to be taken further patients may contact the Health and Disability Service Complaints Office on We also have a suggestion box in our main waiting room with suggestion response sheets and pencils available.

How do I get my pathology results?

For any urgent or non-urgent recalls, you need to organise a face-to-face appointment or if you are unavailable to attend the clinic in person due to illness, a telehealth appointment with your GP. If you are after your results but have not received a recall, you will still need to organise an appointment.

How do I transfer my medical records to and from Augusta Clinic?

If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery. Please be aware that some surgeries have a transfer fee and won’t release records until paid. If you wish to have your records transferred to a new surgery from Augusta Clinic, you will need to complete a transfer form at your new surgery. Please note we do charge for release of medical records, please speak with reception.

Practice Communications, Confidentiality and Privacy Information

How do I speak to my GP?

If you wish to speak with your doctor, phone reception who then will ask what the phone call is regarding and see if the doctor is available to take your call. If the doctor is unavailable, you may be able to discuss the matter with one of our nurses. If not, the receptionists can take your details and pass them onto the doctor for them to return your call when available.

Please note: Doctors can be extremely busy throughout the day so they may not call back until the next day. If your call is urgent we recommend booking an appointment to see your doctor instead.

How does the practice appointment reminder system and recalls work?

We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.

Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.

How do I get urgent results?

For all urgent results either a nurse or doctor will call the patient to give them their results over the phone or let them know they need to attend for a follow up appointment. If the patient does not answer or the phone number is incorrect/disconnected then a letter will be sent in the post to the patient’s listed address letting the patient know they need to contact the practice immediately . Messages can only be left when your name is stated on the answering service.

What is the practice privacy policy and confidentiality policy?

The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Augusta Clinic’s privacy policy is a standard policy for Australian Medical surgeries. All staff members of Augusta Clinic are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.

Please note: Our practice does not prescribe drugs of addiction.

We provide a translating and interpreting service

Augusta Clinic is a registered clinic with TIS National (Translating and Interpreting Service) to help non- English speaking patients be able to communicate with our GP’s and nurses.

TIS National has access to over 2400 contracted interpreters across Australia, speaking more than 160 different languages and dialects.

Please let our reception staff know in advance if you wish to use the TIS service when booking your appointment so we can have everything organised on your arrival.

The majority of Translating and Interpreting Service (TIS National) services are free to non-English speakers.
To find out more visit the TIS National website or phone 131 450.

Practice Privacy Policy

This practice is committed to maintaining the confidentiality of your personal information.

Your medical record is a confidential document.

This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff.

Please see our reception staff if you wish to obtain a copy of our privacy policy.

Email Policy

For a copy of our email policy, please see our “email policy

Social Media Policy

For a copy of our email policy, please see our “social media policy

Patient Feedback and Suggestions

We continually strive to improve the standard of professional service to our patients. If you are not happy with any aspect of the service you receive from this practice, please let us know. The Practice Manager is happy to be contacted and to discuss any problems or suggestions you may have or if you wish to remain anonymous the a suggestion box is kept in the waiting room.

If you feel you need to discuss the matter outside the practice, the government funded body for dealing with health complaints in Western Australia is – Health & Disability Services Complaints Office, 7th Floor, Albert Facey House, 469 Wellington Street, Perth WA 6000.